To keep clients: Do what you promise, communicate clearly, listen closely, and show you really care

[00:00] So, if I want to recap some of the [00:01] things you said cuz I think they're very [00:02] important. So, professionalism is still [00:05] very important. When you say you're [00:06] going to do something, you should still [00:07] do it. When you give people like a [00:09] timeline, you should still try to adhere [00:11] to it or at least communicate that the [00:13] timeline has changed and maybe why. [00:16] Listening to your clients, also [00:17] anticipating their needs. [00:19] And then even if they ask you about [00:21] something that's not really in your [00:22] wheelhouse, like you said, like [00:24] the woman who was looking for some [00:25] insight into like how she could address [00:27] some IT issue, you followed up with her. [00:29] Like, "Hey, were you able to get that [00:31] solved?" And people remember that. What [00:33] that comes back to is like the vibe I [00:34] get is [00:35] you actually do care about your clients [00:37] and you care about their success, [00:39] not just in the aspects that you're [00:41] responsible for, but overall. [00:43] And and I think that's like a really [00:45] good mindset to take into these [00:47] long-term relationships because it's a [00:49] lot easier [00:51] to to keep a customer than it is to go [00:53] out and find a new customer, right? [00:54] >> yeah, yeah.